iPhone Internal Storage Empty [Quick Fix]

There have been reported cases of 6 internal storage empty while accessing on Windows 10 or PC and a lot can be attributed to the error.

The error is an unpleasant one because it can create a panic that the folder held within the iPhone DCIM is missing photos.

First of all, the DCIM folder is where all your photos are stored.

However, there are times when you decide to connect your smartphone to a computer only to be prompted by the error message.

If that’s the case, then it can become difficult to transfer your photos to your PC or laptop for storage and to shared later on with family and friends on Facebook, WhatsApp, Snapchat, and Instagram.


What is the iPhone DCIM folder

The term DCIM stands for Digital Camera Images and as such, it is that part of your iPhone’s memory where pictures, camera roll, and videos are stored.

These files within the folder can be copied to a computer and if you have up to 1,000 photos in memory, then there is definitely a need to move these images in order to free up space for new ones.


What Causes iPhone Internal Storage not Showing Problem?

There are several reasons to the iPhone internal storage not showing or being invisible and some of these have been outlined below.

1. Filled Memory Storage:

If your memory storage is full, then a question you’ll need to consider is how do I free up internal storage on my iPhone.

The reason is, filled storage can also lead to a missing DCIM folder since the smartphone is unable to load all the contents of the phone on PC with the minimum storage space.

In that regard, freeing up space can give you a quick solution to the problem.


2. Flashed Smartphone:

If you’ve recently flashed your smartphone, then chances that you will be unable to access the iPhone internal storage on PC are high.

It could be as a result of software error after modifying the OS of your iPhone 5, 6, 7, 8.

Whichever is the case, take a look at these solutions that will help you move files to and fro your iPhone and computer.


iPhone Internal Storage Empty (Quick Fix)

To resolve the iPhone internal storage is empty problem, try each of the solutions outlined below and one should be able to restore normalcy in your smartphone and help you share those images.


Option 1: Unlock your iPhone

It may sound pretty easy but its where to locate the iPhone DCIM folder missing photos.

Now if the smartphone is still locked while on connection with a USB, there is no how you’ll be able to access such files.

Therefore, use any security measure you may have set up to unlock the device.

Is it a password, Touch ID or a facial ID? then proceed.


Option 2: Grant access right

The next thing to do to resolve this issue is to grant your computer access rights to your phone. That can be made possible by tapping the option ‘Trust’ this computer in you’re connecting both devices for the first time.

Once that is in place, your Windows 10 will be able to access the DCIM folder alongside others which you’ll like to migrate to the larger device.

Therefore, follow these steps to begin:

  • Connect your iPhone to your computer via USB
  • Ensure that the USB is functional
  • Upon connection, unlock your smartphone using its password
  • Click on the message, ‘Trust’ from the prompt ‘your settings and data will be accessible from this computer when connected’

iPhone Internal Storage Empty

  • You can then proceed to refresh your PC and access the folder again.

These quick steps above should get your files loaded immediately before or after a refresh.


Option 3: Authorize Computer from iTunes

After trusting the computer, you may also have to manually authorize the computer to access your phone’s storage from iTunes.

The simple steps below will get it done:

  • Connect your smartphone to your computer with a working USB cable
  • Launch iTunes on your computer
  • Navigate to the iTunes menu and click on ‘Account’
  • Select the option ‘Authorization’
  • Select ‘Authorize this computer’

iPhone Internal Storage Empty

  • Finally, proceed to enter your username and password


Option 4: Force Restart your iPhone

If after granting access to your device you are still unable to access pictures on the iPhone, then you need to restart both connecting devices.

In this case, restart your computer and force restart your iPhone.

To force restart an iPhone based on its model, follow the steps below:

How to force restart iPhone 8, 8 plus, and iPhone X:

  • Press the Volume up button and release instantly
  • Press the Volume down button and release instantly
  • Hold down the sleep/wake button till the Apple logo comes on

How to force restart iPhone 7 and 7 plus

  • Hold the Sleep and Volume down button simultaneously for about 8 seconds
  • Release both buttons when the iPhone logo appears

iPhone Internal Storage Empty

How to force restart iPhone 6 and 6S

  • Hold down the sleep and home buttons at the same time for about 8 seconds
  • Release these buttons once the Apple log is displayed on the screen

C:\Users\Visitor\Documents\Newsng\iPhone Internal Storage Empty.jpg

Option 5: Reset Location and Privacy

The location and privacy settings on your iPhone can be reset in order to ascertain if the issue may have arisen from this angle.

For a reset, do the following:

  • Navigate to Settings
  • Focus on the section ‘General’
  • Scroll down and choose the option ‘Reset’
  • You’ll be presented with a list of several, settle with the option ‘Reset location and privacy’
  • Enter your password to grant access
  • Finally, click on the option ‘Reset’

iPhone Internal Storage Empty

And that’s it to get things underway.


Option 6: Access Photos from iCloud Storage

If you have turned on the option ‘iCloud photos’ on your iPhone, iPad, or Mac, and you’ve also turned on the settings ‘Optimize photos’,

Then that’s another possible cause of your inability to access pictures.

This is because the pictures have not been saved on phone, rather they are held on Apple’s cloud storage, iCloud.

In order to get a hold of them, do the following:

  • Goto your device’s settings
  • Click on ‘iCloud’
  • Select ‘Photos’
  • Tick the option ‘Download and keep originals’

Selecting that option will copy these photos from the cloud storage to your iPhone while also maintaining the same copies online.

Now, you can proceed to connect your smartphone to your computer in order to access your pictures.


Option 7: Reinstall Selected Software on iPhone

If push comes to shove, then you may have to uninstall some software and install them again. While doing that, ensure that you follow this serial pattern of removing an installing the software in order to avoid potential errors from occurring.

Note that each of these can be downloaded from the Microsoft store.

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support 32-bit
  • Apple Application Support 64-bit


Option 8: Using Third Party Application

We hope it won’t come to this point where you’ll have to rely on applications in order to access these images.

But then, if you want to try out something that also works, there are a number of apps that have been solely designed to help you locate content on your iPhone.

Through their use, you’ll be able to bypass errors that may be caused by drivers in order to gain access.

Some of these third-party applications you can try out are  FonePaw DoTrans and iMyFone D-Port.

They can grant you access to files stored on iTunes and iCloud, thereby enabling you to export them to your computer.



Following these steps on how to resolve iPhone internal storage empty issue, your photos can be moved conveniently to your Windows 10 or Mac PC.

You may have also come to realize that the problem was not caused by a major issue given the simple steps that have been outlined to resolve each.

Therefore, if that’s what you hope to achieve, try them out and see which works for you.

Did you encounter problems?

We’ll like to help you out!

The video below explains the steps outlined above in more details

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